Customer Services should be at the heart of the organization, from management to marketing, sales, production and human resources.
Social Media keep you easily over the conversation when a customer make a complain, so you can listen, analyze, engage and connect.
Twitter is one of the best social networking to implement Customer Services.
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1.- Listen
what people are saying about your products or services and industry
2.- Analyze
and take decisions among departments
3.- Engage
your customers more efficiently and quickly
4.- Connect
happy customers spreading the word and attracting prospects
* To know more check this good example at the tourism industry Here
